In this policy, we lay out:
- What data we collect and why
- How your data is handled
- Your rights with respect to your data
We do not sell your data.
This policy applies to all products built and maintained by ScribePulse.
What We Collect and Why
Identity & Access
When you sign up for one of our products, we ask for identifying information such as your name, email address, or phone number. This is to provide essential product functionality and so we can send you product updates and other important information.
Billing Information
If you sign up for a paid product, you will be asked to provide:
- Payment information (submitted directly to our payment processor; never stored on our servers)
- Billing address
Product Interactions
We store on our servers the content that you upload, receive, or maintain in your product accounts:
- Free plan: Original files are retained for 30 days and automatically deleted thereafter.
- Paid plan: Content is retained as long as your account is active. After account deletion, it becomes immediately inaccessible and is fully purged (including backups) within 90 days.
Website Interactions
We collect information about your browsing activity for analytics and statistical purposes, such as conversion rate testing and design experiments. This includes:
- Browser and operating system versions
- IP address
- Pages visited and load times
- Referring sites
If you are signed in, these analytics data are tied to your user account until it is no longer active.
Anti-Bot Assessments
We use third-party CAPTCHA services across our applications to mitigate brute-force logins and spam.
Cookies
We use persistent first-party and selected third-party cookies to:
- Store preferences
- Streamline your experience
- Perform A/B testing
- Support analytics
You can block cookies in your browser settings, though disabling them may impair functionality.
Voluntary Correspondence
When you email us with questions or support requests, we keep that correspondence (including your email address) to reference past interactions and better assist you in the future.
When We Access or Share Your Information
To Provide Products or Services You’ve Requested
We use third-party subprocessors, including cloud and analytics providers, to operate our services and applications.
To Investigate, Prevent, or Take Action Regarding Abuse
Accessing a customer’s account for abuse investigations is a last resort, balancing privacy with safety. If we discover misuse of our products, we will take appropriate action, including notifying authorities if warranted.
How We Secure Your Data
All data is encrypted via SSL/TLS in transit between our servers and your browser.
What Happens When You Delete Your Content
If you delete any content, it becomes immediately inaccessible. Accounting for backups, content is fully purged within 90 days.
Location of Servers and Data
Our servers and primary infrastructure are located in the Netherlands. By using our services and providing personal information, you consent to its storage and processing within the European Union.
Changes & Questions
We may update this policy to comply with regulations or reflect changes in practices. Significant updates will refresh the date at the top of this page.
If you have questions, comments, or concerns about this policy or your data rights, please contact us.